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Client Relationship and Services – AssociateThe Post-Trade Client Relationship and Services (CRS) Team for triResolve Margin is the client-facing function serving a growing global triResolve Margin client base.
triResolve is a network community service that provides counterparty exposure management services including proactive portfolio reconciliation of OTC derivative portfolios, collateral management, and dispute resolution
The role requires a dynamic individual who is keen to apply technical ability and attention to detail in a relationship management role. The CRS team is responsible for ongoing support of existing clients, providing training & demos, and for testing and onboarding new clients to the platform. An engaged and proactive ‘customer success’ mindset is expected. The role requires technical aptitude, exceptional interpersonal and organisational skills. The position sits at a key point between our external clients and internal stakeholders, including Sales, Business Line Management, Development & Product Management teams.
Responsibilities
- Daily monitoring of incoming queries (email/phone/exceptions) across a broad spectrum of the client base, with a keen awareness of priorities for urgent vs non-urgent issues
- Collaboration with internal teams on account management and client feedback
- Build, document and maintain close relationships with set of assigned clients
- Work within the Key Business Initiative (KBI) framework where relevant
- Promote comprehensive and effective usage of the service as appropriate to each client
- Raise functionality requests and take part in brainstorming or feature testing
- Perform customer health checks and fix setup inconsistencies
- Meticulous attention to detail and analytical ability
- Client-facing or prior support experience
- Relationship management skills and motivation to develop and excel in this area
- The ability to understand complex process flows and concepts, as well as to explain these accurately and concisely to clients
- Interest in technology
- Self-motivated and curious to learn
- Ability to work in a fast-paced environment and to multitask
- Proven team player
- Excellent written and verbal communication skills in English; additional (European) language(s) would be a bonus
- Knowledge of finance (including derivatives) and awareness of the trade processing lifecycle would be beneficial
- Basic understanding of trade reconciliation, collateral management and/or settlement processes ideal
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: OSTTRA_29265
Posted On: 2023-07-21
Location: Stockholm, Sweden
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