Are you a highly- driven individual with experience in Sales & Marketing? One of Bali’s Natural Water Filter companies is looking for an Inbound Sales/Marketing Customer Service Representative to join their team immediately.
The ideal candidate needs to be responsible for finalising agreements with new clients and fostering connections with existing clients. A significant portion of your responsibilities and tasks revolve around upselling and following up inquiries.
Requirements :
- Local candidate only.
- Min. two years of related experience in a similar field.
- Strong communication skills.
- A good understanding of sales and marketing principles.
- A customer-centric mindset and a genuine desire to provide exceptional service.
- Problem-solving skills.
- Adaptability and flexibility.
- Proficiency in using sales and marketing tools, customer relationship management (CRM) software, and other relevant technologies.
- Effective time management skills.
- A team player.
- Proficiency in both English and Indonesian languages.
Responsibilities :
- Take on the responsibility of managing and addressing all incoming inquiries through phone and email channels, either referring customers to the appropriate department or handling their requests directly.
- Cultivate and maintain distributor relationships, overseeing inventory management and sales processing.
- Facilitate all sales transactions via the website, Tokopedia, and Shopee platforms.
- Proactively reach out to leads, aiming to close sales and achieve targets.
- Manage the CRM database, ensuring accurate customer profile input and maintenance.
- Compile daily customer statistics and generate filter renewals, reminders, and promotional messages using WhatsApp Business and email.
- Prepare weekly reports on sales performance.
- Collaborate closely with the logistics team to keep stock updated and communicate with outbound sales representatives.
- Take charge of sending bi-monthly newsletters and updating the blog and website.
- Demonstrate expertise in handling complex customer service complaints, showing comfort in making independent decisions.
Benefits:
- Salary according to experience + BPJS
Job Type: Full-time
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